Customer Service Trends & Insights

We have been at the edge of our seats waiting to introduce you to our new podcast, Player: Engage, brought to you by Helpshift and

Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different

Customer service has never been more important. Today’s customers are becoming ever more discerning, and brands are having to do more than ever before to

For businesses to deliver the best communication, it needs to be prompt. If customers aren’t receiving the right care or relevant information, they may be

While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with

It’s never been more difficult to find success at app stores. Competition is fierce, consumers are spoilt for choice and apps are having to pull