Customer Service Trends & Insights

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In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends

Artificial IntelligenceChatbots

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As early as 2017, the insurance industry outspent all other fields in investment in AI. According to the Global Trends Study 2017, insurance companies invest

Artificial IntelligenceGeneralThe Future of Customer Service

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IoT devices and sensors produce five quintillion bytes of data every day, and a recent Gartner report estimates that by 2020 there will be more

Artificial IntelligenceGeneralThe Future of Customer Service

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Helpshift is fortunate enough to have its own in-house data science team tasked with creating AI products that are tailored specifically for customer service. The

Artificial IntelligenceGeneralOperational EfficiencyThe Future of Customer Service

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Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and

Artificial IntelligenceGeneralThe Future of Customer Service

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If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying

Artificial IntelligenceChatbotsGeneralMobile SupportOperational EfficiencyThe Future of Customer Service

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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,

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