Customer Service Trends & Insights



In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends

FintechGamingOperational EfficiencySelf-ServiceThe Future of Customer Service


Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it

GamingOperational Efficiency


You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated

GeneralOperational EfficiencyThe Future of Customer Service


An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently

UncategorizedGeneralMobile SupportOperational Efficiency


IDC has estimated that 50 percent of retailers have adopted a retail omnichannel commerce platform by now. Doing so has benefitted them on the revenue

UncategorizedOperational EfficiencyThe Future of Customer Service


One of the secret weapons of the best customer service organizations is simple: knowledge. Knowledge management tools arm your human agents, your QuickSearch Bots, and

GeneralMobile SupportOperational EfficiencyThe Future of Customer Service


More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When

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