Customer Service Trends & Insights



In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends

Mobile Support


Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.

ChatbotsGamingMobile Support


Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their

UncategorizedMobile Support


The sheer volume of mobile apps and the massive growth in their usage have been impressive. But efforts to retain customers via great mobile app

GamingGeneralMobile Support


Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately

UncategorizedGeneralMobile SupportOperational Efficiency


IDC has estimated that 50 percent of retailers have adopted a retail omnichannel commerce platform by now. Doing so has benefitted them on the revenue

GeneralMobile SupportOperational EfficiencyThe Future of Customer Service


More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA