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In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends
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While battling enemies in Call of Duty, it’s easy to feel that artificial intelligence (AI) is controlling the game and anticipating your every move. Your
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The customer is always right, except for those occasional moments where they need a helping hand – and sometimes their query isn’t a simple ask.
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In a few weeks, we’ll be joining forces with customer service guru Micah Solomon for a joint webinar to discuss his new book, “Ignore Your
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37 percent of customers say they would prefer to get immediate assistance from a chatbot over waiting just three minutes for a human. We’re all
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YouTube is the world’s top streaming service with an estimated 1.3B user and 300M hours of video uploaded every minute. Last September, YouTube was fined
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In today’s highly competitive marketplace, businesses are increasingly recognizing the pivotal roles of providing excellent customer service and cultivating positive customer experiences. While these terms
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