Customer Service Trends & Insights

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In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends

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In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends

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In today’s fast-changing business world, technology plays a pivotal role in transforming how companies connect with their customers. Among these technological advances, Artificial Intelligence (AI)

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Since 2017, Helpshift has been at the forefront of integrating AI into customer service, consistently innovating and refining our technologies to stay ahead of the

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Welcome to the future of business where technology is transforming the way companies interact with their customers. In this dynamic landscape, one technology stands out:

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The daily life of a modern person has smoothly flowed into a small device. Today we increasingly use smartphones to communicate with friends, listen to

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Have you ever interacted with a chatbot or a virtual assistant? You may have asked Siri to play your favorite song or talked with a

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