Customer Service Trends & Insights

Uncategorized

read

In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends

ChatbotsGeneralThe Future of Customer Service

read

The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have

Artificial IntelligenceGeneralThe Future of Customer Service

read

IoT devices and sensors produce five quintillion bytes of data every day, and a recent Gartner report estimates that by 2020 there will be more

GeneralOperational EfficiencySelf-ServiceThe Future of Customer Service

read

Routing customers to the right agent is important for both the brand and the customer: it ensures that customers don’t have to be transferred from

ChatbotsGeneralThe Future of Customer Service

read

In 2016, Microsoft CEO Satya Nadella declared that “bots are the new apps” during a company developer conference in San Francisco. He wasn’t the only

GeneralOperational EfficiencyThe Future of Customer Service

read

Today, brands have the luxury of being able to pick and choose the software tools that best suit their specific organizational needs. For example, there

The Future of Customer Service

read

This week, Audible, the Amazon-owned audiobook subscription service, announced a new integration with Amazon’s Echo for contacting a voice support channel and receiving personalized book

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA