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In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends
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Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it
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Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before
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An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently
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Brands that excel at customer service rely heavily on customer service software to deliver exceptional experiences. At the heart of nearly every one of their
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One of the secret weapons of the best customer service organizations is simple: knowledge. Knowledge management tools arm your human agents, your QuickSearch Bots, and
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More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When
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