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In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends
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Routing customers to the right agent is important for both the brand and the customer: it ensures that customers don’t have to be transferred from
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Today, brands have the luxury of being able to pick and choose the software tools that best suit their specific organizational needs. For example, there
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Business to consumer brands require a specific B2C customer service solution. They’re dealing with massive scale, rely heavily on high customer satisfaction ratings — and
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See how you can reduce your customer service spend with our cost savings calculator. Our digital customer service platform is largely built upon the notion
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Chatbots today should not be conflated with chatbots of the past: the technology is more advanced and the customer experience is likewise enhanced. Historically, the
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MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also
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