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In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends
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A robust knowledge base has many benefits. It empowers your customers to self-serve, increasing ticket deflection in the process. It educates your customers so that
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First Off, What Is A Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new. Over
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We’re really proud of our product and have no qualms about this shameless plug. Here’s a list of some quick customer testimonials that really speak
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Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of
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First came the brick and mortar. Until the 1960s, customers had to physically visit a store to purchase, get help with, or return a product.
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Phil Black has been of the most seminal members of Helpshift since its very inception. As a founder of True Ventures, he has not only
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