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In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends
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Brands that excel at customer service rely heavily on customer service software to deliver exceptional experiences. At the heart of nearly every one of their
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Customer service management encompasses pretty much everything a brand does to serve customers in the best manner possible – within the constraints of the customer
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We’re just a few short weeks away from the MBA in Customer Service Automation Webinar Series, which runs from October 21-25! On Day 1, Helpshift
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Proactive engagement is an essential part of the customer experience. Reaching out to customers at just the right moment can make them feel appreciated, drive
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In an era defined by automation and digital interactions, the human touch remains a powerful differentiator. Customers today crave more than just efficient transactions; they
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Consumers increasingly prefer to solve their own problems whenever possible. Brands like Starbucks, Lyft, Uber, Fandango, and Airbnb that allow self-service within apps have trained
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