Unlock Global Success with Language AI and Global Agent Network
Seamlessly connect with customers in their native languages and provide cost-effective, 24/7 support with our innovative customer service solution.
Language AI
The Frontier of Multilingual Customer Support
At the heart of customer satisfaction lies the ability to communicate effectively. Helpshift’s Language AI not only eliminates language barriers but does so with finesse and context-specific understanding.
Multilingual Conversations
Embedded directly into the platform, Language AI enables real-time messaging translation between your support agents and customers in their native language.
One-click FAQ Translation
Effortlessly extend your help articles to a global audience with a single click, making your resources more accessible and relevant in multiple languages.
Multilingual Intent Recognition
Helpshift’s Language AI understands the customer’s intent in over 150 languages, paving the way for accurate assistance regardless of linguistic diversity.
Multilingual Chatbots
Enhance support operations with multilingual chatbots that can assist, guide, and resolve issues for a diverse customer base effortlessly.
Multilingual agents
Global Agent Network: Personal Touch Across Borders
When human touch becomes key, outsource your needs confidently to Helpshift’s global roster of expert support agents.
Around-the-Clock Coverage
Our support agents are available 24/7, ensuring that timely and empathetic help is always at hand, regardless of time zones.
Cultural Proficiency
Agents are not only language experts but also culturally aware, providing contextually appropriate service.
Global Scalability
No matter the size of your operation or the languages you support, our network scales to meet your demand.
Success
Multilingual Workforce: Your Key to Global Success
Scalable Coverage
Choose dedicated or on-demand coverage adapted to your volumes and needs – remote, in-office, or hybrid.
Ongoing Training
Continuous learning ensures our agents stay proficient in linguistic and customer support advancements.
Tailored Customer Interactions
Should complexities arise, a smooth hand-off to human support occurs, armed with the contextual insights needed for a swift and personalized resolution.
Rapid Time to Value
See value quickly with fast project set-up, scalability and swift answers to all your questions.
The Impact of Helpshift's Multilingual Capabilities
Customer Success Stories
Discover how our customers have benefited from the Self Help Experience
Now, with AI, it’s much easier. It helps us reduce the time of response to players. It helps us increase CSAT, especially for Asian languages, which are the most tricky ones. We did an A/B test, and for the non-translated tickets and the translated tickets, we saw an improvement of as far as 0.5 when it came to CSAT. It was a really good result. It’s also a really good tool to optimize the cost.
Sebastian Brant
Director of Player Services at Huuuge
All our support employees are in-house. Today we answer customer inquiries 24/7 across 10-15 languages with a geographically distributed team
Nataly Kuzmina
Head of Support at Playrix
Transform Your Global Support Experience
With Helpshift’s cutting-edge AI and global agent network, you’re not just adopting a support solution; you’re setting a new standard for global customer care. Request a demo or contact our team for more information.
